Privacy Policy

The short version. We collect what you type into the quote form so we can quote your job. We set no cookies and run no analytics or advertising trackers. We do not sell your information to anyone.

Who we are

Critical Power Solutions LLC is a licensed electrical contractor in Richmond, Texas, operating as Critical Power Solutions. We install and service standby generators and perform commercial electrical contracting across Greater Houston. Texas Electrical Contractor license TECL #37583.

This policy covers https://criticalpowerhtx.com and the information you give us through it. If you contact us by phone or email instead, the same principles apply to what you tell us.

What we collect

Only what you type into the quote form, and only when you submit it. That is your name, phone number, email address, the property address you want us to look at, the type of work you are asking about, and whatever you write in the message box.

The form also records which page you submitted from and how long the page was open before you submitted. The second one exists to catch automated spam, not to study your behavior.

What we do not collect

We do not set cookies. We do not use localStorage or any other browser storage. There is no analytics script, no advertising pixel, no session recording, no chat widget, and no third-party tag of any kind on this site.

That means we cannot see which pages you read, how long you stayed, or where you came from, unless you tell us. It also means there is no cookie banner, because there is nothing to consent to.

This is a deliberate choice rather than an oversight. If it changes — if we add analytics, for example — this page changes with it, before the code ships.

Why we collect it and what we do with it

To respond to your enquiry: to call or email you back, to schedule a site visit, and to prepare a written quote. That is the whole purpose.

We do not sell your information. We do not share it for advertising, we do not add you to a marketing list without you asking, and we do not send newsletters.

Who else sees your information

Our own staff, to do the work you asked about. Beyond that, only the service providers we need to operate: the host that runs this website and the email service that delivers your enquiry to us. They process it on our instructions and are not permitted to use it for anything else.

If a job requires a permit, the relevant city or county will see the property address and scope, because that is how permitting works. If you finance through a lender, you deal with that lender directly and they have their own privacy policy — we do not see your application, your credit file or the outcome.

We will disclose information if the law requires it, and we will tell you unless we are legally prevented from doing so.

How long we keep it

Enquiries that do not become jobs: we keep them while we might still be useful to you, and no more than two years.

Jobs we carry out: we keep the records for as long as Texas law and our insurance require, which is longer, and which also means we can find your install details years later when you need a part or a warranty claim.

Ask us to delete your enquiry and we will, unless we are required to keep it.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Texas residents have these rights under the Texas Data Privacy and Security Act, and we will honour the same requests from anyone regardless of where they live, because drawing that line would be petty.

Email office@criticalpowerhtx.com or call (346) 420-5744. We will confirm who you are before acting, and we will respond within 45 days.

We do not sell personal data or use it for targeted advertising, so there is nothing to opt out of on that front.

Security

The site is served over HTTPS. Enquiries are transmitted encrypted and stored with access limited to the people who need it.

No system is perfectly secure, and we would rather say that than imply otherwise. Please do not send us payment card details, social security numbers or account passwords through the form — we never need them, and we will never ask for them by email.

Children

This site is aimed at property owners and businesses. We do not knowingly collect information from anyone under 13. If you believe a child has sent us something, tell us and we will delete it.

Changes to this policy

If we change how the site handles information, we change this page at the same time and update the date at the top. Material changes will be obvious on the page rather than buried.

Contact us

Questions about this policy, or a request about your information:

See also our terms and conditions.